Create Your Custom Pet Figurine

Upload what you have. Our artists review every set and will tell you before modeling begins if anything important is unclear. This is common for memorial orders and we handle it with care.

A set of rendered views of your pet’s 3D model, emailed before printing. Reply with the proof version and your approval or requested changes. We do not print until you explicitly approve the latest version.

Two rounds of consolidated changes to the agreed design are included before approval. Corrections needed because we missed the agreed instructions do not use these rounds. A new style, pose, pet or substantial redesign is a scope change. We quote additional work first and start it only after your explicit agreement; there are no automatic extra charges.

Proof preparation normally takes 5–7 business days after photo review. Production takes 15–20 business days after you approve the digital proof; customer-supplied 3D model orders typically take 8–12 business days after approval. Standard shipping takes another 10–18 business days after dispatch. Allow an extra 3–5 business days in November and December. Time waiting for your reply is separate.

All custom pet figurines include free tracked standard shipping, with no minimum spend, including multi-pet orders and orders using coupons. Delivery is available to destinations served by our carriers and offered at checkout. We do not automatically add a remote-address fee. Import duties and taxes are separate. If we cannot serve your address, we contact you before production and offer an alternative or a full refund. See our Shipping Policy.

Pay in full at checkout. Before dedicated work starts: full refund. During design: documented work costs, capped at 30% of the affected item's discounted price excluding tax. After the first agreed-scope proof is completed and sent: normally 30%, reduced where justified. Approval alone does not start production. Once custom production starts, change-of-mind cancellation is normally unavailable. Mandatory remedies remain available; see the Refund & Return Policy. Email [email protected] with your order number to cancel. The stage when your request reaches us controls; avoidable work stops. Printing-only orders use documented preparation costs, not the 30% modelling schedule. If we decline your file or cannot fulfil your order, all amounts paid for it are refunded.