Our process
How Your Custom Pet Figurine Is Made
Production usually takes 15–20 business days after digital-proof approval, plus shipping. Here is exactly what happens at each stage.
Production timeline
110 minutesPlace your order and upload photos
Choose a style and size, then upload clear photos of your pet from several angles. Add notes about markings, eye color or anything that makes them unique.
What you do: Upload 3–10 photos and add notes
21–2 business daysPhoto review by an artist
A studio artist checks your photos for clarity, angles and color accuracy. If something is missing, such as a clear side view, we ask before sculpting begins.
35–7 business daysDigital sculpting
Your pet is sculpted by hand in 3D software. We focus on proportions, face shape, ear position and fur texture — the details that make them recognizable.
- 4Your timing
Digital proof and approval
We email a numbered digital proof. Reply with that version number to approve it or request changes. Two rounds of changes to the agreed design are included; corrections of our errors do not use these rounds. Extra work needs your agreement first. Nothing is printed until you explicitly approve the latest proof.
What you do: Review the proof and approve or request changes
5Within the production periodHigh-resolution resin printing
The approved sculpt is printed in high-resolution resin, layer by layer, capturing fine details such as fur direction and paw pads.
6Within the production periodSupport removal, sanding and priming
Print supports are removed by hand and the surface is sanded and primed, creating an even base that holds paint well.
7Within the production periodHand painting
Artists paint every marking, eye and fur tone by hand, working from your photos. Because each piece is hand-painted, small variations are part of its character.
8Within the production periodQuality inspection
Each figurine is checked against your photos and the approved proof for paint quality, finish and structural soundness.
910–18 business days after dispatchProtective packaging and tracked shipping
Your approved design is packed protectively and shipped with tracking. We add the shipment details to your order so you can check them in your account or on Track Order.
Honest expectations
What to expect from a handmade piece
We want you to love your figurine, so we are clear about what is possible.
Timelines are estimates
Hand-painted means unique
Photo quality matters
Turn your favorite photos into a keepsake
Start with a few photos. You will see and approve a digital proof before anything is printed. Production usually takes 15–20 business days after digital-proof approval.
